Shipping and delivery

Shipping costs

Shipping costs vary depending on the amount and total weight of the items in the cart and are calculated automatically during the purchase process. All packages travel insured and the courier currently has a GLS agreement

Insurance

All packages, on request, travel insured against loss and damage.

International shipping

Given the postal regulations and the COD fees in force in European countries, the shipping costs for particularly bulky or delicate items, with delivery abroad, are calculated based on the costs that actually result. The costs are obviously communicated before proceeding with the shipment or requested in advance.

Invoice

The invoice is inside the package. It contains all the prices of the goods incl. VAT, in order to have a quick view of what has been charged.

Warranty

There is a 24 month warranty, valid for all new goods from the time of delivery to the customer onwards (passing of risk) .The warranty applies to each product according to the manufacturer's information. The type and extent of the warranty are specified in the documents of the respective product.

Right of return

Products purchased from Your Music enjoy a right of return valid for 14 days from the day of delivery. The refund of the purchase amount is made by check, by bank transfer, or, (in case of purchase by credit card) by transfer to the card account (see right of return under 'information for consumers'). regulation excludes unsealed mass storage devices, such as software, DVDs, CDs and books. For hygienic requirements it is forbidden to return wind instruments, earphones and caps to be placed in the auricle (e.g. InEar-Monitoring). All lighting means and goods ordered or manufactured expressly to the customer's order are excluded from the right of return or exchange. Important: For goods returned from abroad. the shipping costs are charged to the customer.The goods must be perfect and unused. Traces of use that can no longer be removed, make returns impossible or cause a reduced refund.Please do not send unpaid packages!

Transport damage

Please read the information on the return receipt carefully.
Call us immediately: tel. 065810704 - 065809665 ( assistance)
immediately who needs it!
                                                                                                                                      
                                                                                                                                                                                  
                                                                                                                
                                                                                                                                                                                    
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