Terms of sale

ATTENTION: AVAILABILITY AND PRICES RELATING TO ONLINE PURCHASES COULD BE DIFFERENT FROM THOSE IN THE STORE

TERMS OF SALE

These conditions of sale apply to natural persons (consumers) who act for purposes unrelated to any entrepreneurial or professional activity carried out. All prices on these pages are expressed in euros and are to be considered VAT INCLUDED , unless otherwise specified. Any information for payment or product availability not indicated on the Site will be communicated to you via telephone or e-mail.

ITALY

  • YourMusic SRL sells throughout Italy, with a system of:
    • Visa, Matercard, American Express credit card.
    • Poste Pay
    • PayPal
    • Cash on delivery
    • Bank transfer in advance.
    • Ordinary Postal Order in advance.
    • CONSEL Payment by installments.
  • Free in-store pickup
  • Shipping throughout Italy with GLS .

INTERNATIONAL

  • For all purchases from countries outside the European community, any import customs fees will be borne by the recipient.
  • Your Music has no control over import customs duties which may vary from country to country, so please contact your country's customs to verify import costs. For more information: info@yourmusic.it

ESSENTIAL CHARACTERISTICS OF THE GOODS

Your Music sells musical instruments and musical electronics, accessories and spare parts for all categories. Detailed information on the products can be found in our sales documents, in the offers on the Internet and in the documents accompanying the product.

ORDERS

After sending the order, you will receive a confirmation of the order by e-mail, indicating the order number assigned to your transaction. In the event that, after sending the order, the confirmation e-mail with the order number is not sent, the proposal will be considered as not accepted and will not produce effects. For deliveries in Italy the minimum amount per order is 10.00 euros. For shipping abroad, the minimum amount per order is 10.00 euros for additional costs. Your Music Srl is not responsible for damage or loss, direct and / or indirect, in case of delay in the order or delivery of the purchased products.

IN STORE PICK UP

The goods must be ordered and paid for before collection in the store. Payment cannot be made in-store. You will be notified by email as soon as the goods are available for collection. The purchased goods will be delivered exclusively to the registered customer who made the purchase, upon presentation of a valid identity document. In case of collection by another person, the registered customer must communicate via email or fax the data of the person who will carry out the collection in the store, who must present himself with his own valid identity document.

SHIPPING COSTS AND TERMS OF PAYMENT

Shipping costs are charged to the customer. All goods travel insured against the risk of loss or damage. In the case of special deliveries, such as shipments by express, courier or for extraordinary packaging or transport costs, any additional costs will be charged upon prior notice to the customer. All goods must be paid for, except in cases of cash on delivery, at the time of shipment at the latest. Until full payment, all assets remain the property of Your Music.

RIGHT OF WITHDRAWAL

When:
  • within 14 working days from the collection of the goods

How:
  • Communication to Your Music by registered letter with return receipt, fax or e-mail, indicating the customer's details and the order number
  • Shipping of goods intact, complete and in original packaging
  • Also return the ancillary documentation (manuals, CDs, DVDs, etc.) and the invoice / receipt

Are excluded:
  • goods made to measure or personalized
  • audiovisual products or software sealed, opened by the consumer
  • DVDs, CDs and books without seals
  • wind instruments, ear plugs, in-ear headphones (for hygiene reasons)
  • means of illumination
  • newspapers, periodicals and magazines

For more information, go to the Consumer Information page.
                                                                                                                                      
                                                                                                                                                                                  
                                                                                                                
                                                                                                                                                                                    
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