Our story
Costs of the telephone order
All calls to our telephone numbers or faxes sent have no additional costs compared to the normal rates applied by the calling user's telephone company.Right of withdrawal
The consumer has the right to exercise the withdrawal of the goods purchased, within 14 working days from the date of receipt of the goods, by giving written notice, also through the appropriate form available on the site, by registered letter with return receipt, fax or e-mail. to Your Music, and returning the purchased goods undamaged and with the packaging intact. It is not necessary to indicate the reason for the return, although a justification for it is welcome. With the receipt of the communication of the right of withdrawal, the parties are released from their respective obligations deriving from the contract or from the contractual proposal. In case of return, the products must be in perfect condition, including the original packaging which must be intact and complete in all its parts, including all accessory documentation. Traces of use that are not easily removable or, if the purchased good is no longer intact, a reduction will be applied equal to the decrease in value of the good itself, therefore there will be a partial refund. Shipping costs are charged to the customer. The refund of the purchase amount is made by check, by bank transfer, or, (in case of purchase by credit card) by transfer to the card account. The purchase amount, excluding transport costs, is returned within 14 days of receipt of the goods, by check, bank transfer or transfer to the credit card account (in the case of purchase by credit card). The customer is requested to communicate the bank details on which to obtain the credit or, the address where to receive the check. The right of withdrawal is excluded for unsealed mass memories, such as software, DVDs, CDs and books. For hygienic requirements it is forbidden to return wind instruments, earphones and / or caps to be placed in the auricle (e.g. InEar-Monitoring). All means of lighting and goods ordered or manufactured expressly to the customer's order are excluded from the right of withdrawal. Where applicable, the provisions of the Consumer Code (Legislative Decree 6 September 2005, n. 206) apply.Disclaimer
Your Music Srl reserves the right to change prices at any time and without notice, as a result of market changes, new taxation or typing errors. The correct price is to be understood as the one indicated in the order confirmation. The price indicated in the catalog is not binding if a wrong price has been published by mistake. Until shipment, in the event of an error, Your Music Srl may cancel the order by giving reasoned communication to the buyer. In the event that the customer has already paid for the products ordered and does not intend to purchase at the subsequently corrected price, he will receive the amount already paid in relation to the canceled order. The publication of the products on the Site is equivalent to an invitation addressed to users to formulate a purchase proposal (also "Order") to Your Music Srl. Therefore, the sales contract will be considered finalized only after the order has been sent to the customer. Orders are accepted only and exclusively in writing, by fax or via the Internet (online). The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming the order by e-mail, indicating the relative order number. In the event that, after sending the order, the confirmation e-mail with the order number is not sent, the proposal will be considered as not accepted and will not produce effects. Your Music Srl is not responsible for damage or loss, direct and / or indirect, in case of delay in the order or delivery of the purchased products. Your Music Srl reserves the right to withdraw from the sales contract, or to split, postpone or cancel, in whole or in part, the expected delivery, in the event that the goods are not available or due to force majeure or due to other unpredictable events.
